About the role
Our client is seeking a Customer Service Manager to oversee and enhance their customer service operations in Pune. This role involves leading a dedicated team to ensure exceptional service delivery and maintain high levels of customer satisfaction.
The ideal candidate will have a proven track record in customer service management, with strong leadership skills and the ability to develop and implement effective strategies. Responsibilities include training team members, analyzing customer feedback, and driving continuous improvement initiatives.
Working with our client offers an opportunity to make a significant impact in a dynamic environment, with a focus on employee growth and customer loyalty. If you are passionate about delivering outstanding service and leading a team to success, we encourage you to apply.
What you'll do
- Oversee the customer service team and processes.
- Develop strategies to enhance customer experience.
- Handle escalated customer issues with professionalism.
What you'll need
- Bachelor's degree in Business Administration or related field.
- Proven experience in customer service management.
Skills
Good to have
Benefits
- Attractive salary package.
- Performance bonuses.
- Opportunities for career advancement.
Interested in this role?
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